ASM Remote Smart Factory

Remote Support – secure and reliable

ASM Remote Smart Factory delivers the next level of service. Via our global and highly secure IT infrastructure we establish direct links between our support teams, your technicians and your machines.

Direct access relieves your employees, provides the fastest response times, and delivers quick and effective results. Smart services for the smart SMT factory:

  • Highly secure B2B and industry-compatible infrastructure
  • Separate production LAN integrates all ASM machines, systems and tools
  • Transparent logging of all remote support calls (times, agents, access types, settings, etc.)
  • ASM-internal escalation and consultation of experts all over the world
  • You maintain full control over access, procedures and data
  • Analysis, software updates and configuration changes can be performed remotely
  • Integration of smart devices such as smart glasses, tablets, etc.
  • ASM Remote Smart Factory can also be used by the customer for internal communication and support operations
  • Faster responses, faster service, minimized downtime, and reduced cost of ownership